ConnectTweet is a simple utility built under the concept [reality in my opinion] that all groups, companies or brands are just collections of many people whose passion, ideas and behavior completely shape it. Often those people’s voices are drowned out in communications by a need to feel “official” instead making it feel robotic, monochromatic and cold… this is especially evident as companies are showing up in social mediums like Twitter where forced news releases and push marketing stick out like a sore thumb.

There needs to be a better way for a company to be represented on Twitter by many passionate people on the inside versus a robot or a single voice.

Making it happen with ConnectTweet

ConnectTweet flips that equation for groups and lets the real people all across your organization to show through on Twitter and be your voice. They can have real, human conversations with customers and share their unique perspectives and passion for their work as people at the front lines of your organization. This unique transparency shows the vibrancy that networks like Twitter have is inside your organization it’s just waiting to be shown the light of day.

First, you need to find and tap the passionates… the people all over your organization many of whom may already use tools like Twitter for their own uses, ask them to be your voice, to share openly their perspectives, interesting tidbits (guarantee you will learn something too) and to answer other users questions about the company on Twitter tagging each of their company posts with #companyname.

ConnectTweet can be then setup to gather up the tweets from the approved users and post them to your organization’s Twitter account allowing your followers to clearly see the human voices on the inside and give your organization that true human interface your customer always wanted to see.

A simple example

Below ConnectTweet has posted to the Twitter account of one of my tools a message I relayed from my personal account to let the tool’s approximately 1000 followers know about something cool that just happened. I simply posted this to my account, and the below tweet appeared in @retweetradar‘s stream. If ten people worked for retweetradar.com they all could do the same thing creating an organic stream of information about the site right from the people on the front lines.

ConnectTweet is in a limited Alpha test but I would love to hear if you’d find it useful and would be interested in trying it out.

Julio Ojeda-Zapata technology writer and columnist at the St. Paul Pioneer Press and author of twitter means business: how microblogging can help or hurt your company wrote a nice piece today in the Sunday Pioneer Press titled “To twit or not?” [Update: PDFs here] about three Minnesota companies finding some success on Twitter excited to see one of them was Best Buy.

Julio captures well a few of our early efforts namely @BestBuyTulsa221 and other folks in our stores Tweeting to help customers, @jbweb using Twitter to find others in the company passionate about projects she is working on crossing existing hierarchies effortlessly and @BestBuyCMO shows the power of open thinking and openness to feedback all the way at the top. Really exciting stuff, and I love the sub headline “Best Buy: I Spy Twitter” couldn’t be more perfect!

I am personally excited Julio specifically calls out the ideas behind my work on the application ‘spy’ (more on why I created ‘spy’ here) and how we used it to display Best Buy buzz on in the “Hub” of our headquarters, exposing everyone to the Social Media conversation and it’s relevance to our business. I believe, especially in economies like today’s, finding new ways to tune into the conversation around your company can only help you focus on the right things and solve customers problems more quickly.

Thanks to Julio and the Pioneer Press for great coverage of our early efforts hopefully there will be more fun to report as this whole space moves forward, I know I am not stopping here.

This may be a bit self promotional but capturing Julio’s ‘spy’ coverage here:

Ben Hedrington, a Web developer for the company’s BestBuy.com division, is such a Twitter fanatic that he created a new way to troll the twitterverse — along with other “social media” services such as FriendFeed and Flickr — via a built-from-scratch search engine he has christened “Spy” (spy.appspot.com).

Though fashioned in Hedrington’s spare time, Spy became an instant Best Buy hit. At one point, a big screen in Best Buy’s vast main lobby had Spy displaying the latest Best Buy-related buzz on Twitter. Spy has come in handy for Best Buy-related events, too. A screen behind the speakers is typically present, displaying a rolling series of event-specific tweets so staffers not physically present are able to chime in on discussions by using their Twitter accounts.

Even Barry Judge, Best Buy’s chief marketing officer, has Spy running in his office so he’ll know what is being said about his company on Twitter. Judge, a recent Twitter convert, said the service complements his blog and is a good way to gauge customer sentiment while speaking directly to his clientele in a way that feels genuine.

When Best Buy recently botched a phased rollout of a rewards-card program (meant to initially target 1,000 folks, it was e-mailed to about 7 million instead), Judge used his “BestBuyCMO” Twitter feed as well as his blog for mea culpas.

“Full transparency was helpful for maintaining trust,” Judge said. “Twitter gave me that visibility.”